7bet's Privacy Policy

1 What Information We Collect

We collect various types of information to operate the 7bet platform. This information falls into two main categories: what you provide directly, and what is collected automatically while you use our services.

1.1 Information You Provide Directly

When registering an account, completing identity verification, or contacting support, you provide the following information:

• Full name and date of birth (for age verification — a 21+ age requirement applies to all activities)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Payment account details — such as your bKash, Nagad, or Rocket number
• Security question answers and account recovery information

1.2 Information Collected Automatically

When you access the 7bet platform or play games, certain technical information is recorded automatically:

• Device type, operating system, and browser version
• IP address and geographic location (at country and region level)
• Session duration, pages visited, and click activity
• Transaction history — records of deposits, withdrawals, and bets
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive limited information about you from trusted third parties such as identity verification services or payment processors, but only for the purpose of confirming the security of your account and the validity of transactions.

2 How We Use Your Information

7bet uses collected information only for specific and legitimate purposes. We never sell or share your information with third parties unnecessarily.

2.1 Account Management and Service Delivery

• Completing account registration and ensuring secure login
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Verifying eligibility for bonuses and promotions
• Providing VIP tier benefits and calculating weekly cashback
• Storing game history, betting records, and account balances

2.2 Security and Fraud Prevention

• Preventing identity theft and unauthorised account access
• Detecting suspicious transactions and unusual activity
• Preventing multiple account registrations
• Keeping data transfers secure through SSL encryption

2.3 Communication and Support

Our 24/7 live chat and email support team uses your contact information to resolve your issues in Bengali and English. Important account notifications — such as successful transaction confirmations, password change alerts, or security-related information — are also sent this way.

2.4 Platform Improvement

Overall user behaviour patterns are analysed to continually improve the performance, design, and game layout of the 7bet platform. This analysis uses aggregated data rather than personally identifiable information.

3 Data Storage and Security

7bet treats the protection of your information as its highest priority. We have implemented industry-standard technical and organisational measures to prevent unauthorised access, data leaks, or damage.

3.1 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Firewalls and intrusion detection systems remain active
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is used where applicable

3.2 Data Retention Period

Information for active accounts is retained for the entire period the account remains open. Even after an account is closed or becomes inactive, certain information may be retained for a further period as required by legal obligations, dispute resolution, or fraud investigations. Once no longer needed, information is securely deleted.

3.3 Staff Access Controls

Only authorised staff may access users' personal information, and they are bound by strict confidentiality obligations. All instances of data access are logged and monitored.

4 Data Disclosure and Third Parties

7bet does not sell your personal information to third parties for any commercial purpose. However, limited information may be shared in the specific circumstances below:

4.1 Service Provider Partners

Our selected partner organisations that handle payment processing, identity verification, and technical infrastructure receive the information they need to perform those functions. These organisations are contractually bound to comply with our privacy standards and may only use the information they receive for the designated purpose.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful government requests, or applicable legal requirements. In such circumstances we provide only the minimum information required by law and, where legally permitted, we attempt to notify you.

4.3 Business Restructuring

In the event of a corporate merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases the new entity will be bound by the terms of this Privacy Policy, or you will be notified of any changes in advance.

5 Cookies and Tracking Technologies

7bet uses cookies and similar technologies to keep the website and application running properly. Cookies are small text files stored on your device that help remember information about your session.

5.1 Essential Cookies

These cookies are necessary for maintaining your login state, managing security tokens, and keeping payment sessions secure. Without them the platform will not function correctly.

5.2 Functional Cookies

These cookies are used to remember your language preference, game settings, and interface layout. They personalise your experience.

5.3 Analytical Cookies

Aggregated traffic data is analysed to understand which parts of the platform are used most and where improvements are needed. No personal identity is revealed in this process. You can control cookies by changing your browser settings, although this may limit some features.

6 Your Rights and Controls

7bet believes you should have full control over your own information. Your rights are described below:

6.1 Right to Access and Correct Your Information

You have the right to view the personal information stored in your account and to correct it if needed. Contact our support team to update any inaccurate or outdated information.

6.2 Right to Delete Your Information

When closing your account, you have the right to request that your personal information be deleted. However, certain information may be retained for a set period due to legal obligations or ongoing disputes.

6.3 Right to Opt Out of Marketing Communications

You can let our support team know at any time if you wish to stop receiving promotional emails or messages. However, important account notifications will be sent to all users.

6.4 Right to Data Portability

In some cases you may request a structured copy of your information. The 7bet support team will assist you with this.

To learn more about staying in control of your own behaviour when it comes to responsible gaming, visit our Responsible Gaming page, where self-set limits and break options are discussed in detail.

7 Protection of Minors' Information

7bet strictly enforces a 21+ age policy. No person under 21 years of age is permitted to register an account or use our services. We do not intentionally collect or process information from minors. Age is verified at registration and identity documents are checked in cases of doubt.

If it comes to our attention that a minor's information has entered our systems, we will immediately close that account and take steps to delete the information.

8 International Data Transfers

7bet primarily provides services to users in Bangladesh. Some of our technical infrastructure or service partners may process data on servers located outside Bangladesh. In such cases we ensure that the standard of data protection does not fall below the level described in this Policy.

Appropriate contractual safeguards are in place for international data transfers to ensure your information remains protected at all times.

9 Policy Changes and Updates

7bet reserves the right to update this Privacy Policy as needed. For significant changes, we will publish a notice on the platform and inform you via your registered email or mobile number. Continued use of the platform after an update will be considered acceptance of the revised Policy.

You can stay informed about the latest version by checking the "Last Updated" date shown at the top of this Policy. Previous versions are retained by us and may be provided upon request.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact 7bet's data protection team. Our 24/7 support team is ready to assist you in Bengali and English.

Email contact address: [email protected]

We generally respond to privacy-related requests received on business days. For urgent matters, contact us directly via live chat.

To learn more about 7bet, visit our About Us page, which contains information about the platform's goals and operations. Our FAQ section may also be helpful for answers to common questions.